Terrible Product & Extended Warranty Service!!!

We purchased a washing machine in 2013 and also an extended warranty for the machine. Since then we have had numerous problems with the machine and have repeatedly called GAME to send someone to fix it. The machine takes ages to finish a cycle and as a result uses excessive amounts of water and electricity which is costing us extra and terrible since we are experiencing a drought in KZN.!!Last week again we had to call GAME to report the fault but since then NO one has come through to look at the machine. After we logged the complaint, someone called 2 days late to confirm the contract number, so they wasted our time for 2 days!! <br> There after sales service is terrible. I want someone from GAME to contact me soonest so they can come and take there ******* product away and give me money back as I am now fed up, we cant wash clothes properly and the additional costs the machine is incurring is ridiculous. I am going to take this up Ombudsman.