GS
Gerda S
1 reviews | Active since Aug 2026
20 Aug 2026, 05:00
Terrible place to get after sale service DO NOT BUY FROM GAME
Do not under any circumstance buy from Game. We bought a brand new Samsung frridge from them 3 weeks ago. It was delivered and when we took of the packaging there was a dent in the top door. Then we saw the one front foot was broken.
It has been 3 weeks now going back and forward. I sent photo, emailed, whats app and called. Every time the case agent is still busy. He called my once and that was It. The day before yesterday I was told they would contact me before the end of the day. Again, nearly two days later. Nothing.
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Game's replyOfficial
20 Aug 2026, 10:22Hi there Gerda,
We sincerely apologise for the frustration and inconvenience you have experienced with your Samsung fridge. We completely understand how disappointing it must be to have received a damaged appliance and then experience delays in getting the matter resolved.
Please be assured that your complaint is currently being handled by our Complaints Team, who are following up on the matter. They will contact you directly as soon as feedback is received.
We are truly sorry that you have had to follow up repeatedly. This is certainly not the level of service we wish to provide, and we appreciate your patience and understanding while the matter is being addressed.
Kind regards,
The Game Social Media Team.
Game's reply20 Aug 2026, 10:22
Official
Hi there Gerda,
We sincerely apologise for the frustration and inconvenience you have experienced with your Samsung fridge. We completely understand how disappointing it must be to have received a damaged appliance and then experience delays in getting the matter resolved.
Please be assured that your complaint is currently being handled by our Complaints Team, who are following up on the matter. They will contact you directly as soon as feedback is received.
We are truly sorry that you have had to follow up repeatedly. This is certainly not the level of service we wish to provide, and we appreciate your patience and understanding while the matter is being addressed.
Kind regards,
The Game Social Media Team.