TERRIBLE ONLINE SERVICE

I PLACED AN ORDER ON THE 7TH OF JULY. I HAVE BEEN WAITING SINCE THEN AND TO MY SURPRISE I RECEIVE AN EMAIL THAT MY ORDER HAS BEEN CANCELLED, I CALLED THE CONTACT CENTER TO FOLLOW UP. THE ONLY REASON THEY CAN GIVE IS THAT THE PHONE IS OUT OF STOCK. HOW DOES IT TAKE 10 WORKING DAYS FOR A STORE TO KNOW THAT A PRODUCT IS OUT OF STOCK. THE WORST PART I PAID MONEY INTO MY ACCOUNT BECAUSE INITIALLY I WANTED TO BUY THE PHONE CASH SO ALL IN ALL I WAS DUMB BECAUSE NOW I DONT HAVE CASH TO BUY FROM ANOTHER STORE, I WANT THAT MONEY IF GAME CANNOT GIVE ME THE PHONE AS THIS IS NOT ACCEPTABLE. ****A SHOP SERVICE IS WAY BETTER THAN THIS. THE ORDER NUMBER IS ***. YOU CAN CONTACT ME ON ***.