SM
Shaun M
1 reviews | Active since Jun 2010
19 Mar 2024, 14:13
Terrible online ordering experience!!!
I ordered 2 x 5lt Shield car wash & 1 x Shield lubricating spray on Monday 18 March 2024 @ 8am online for collection at Game Cape Gate. Two days later and I'm still waiting for my delivery. Horrible online ordering experience from Game, I will never use their service again. No wonder most of my friends are ordering from TEMU in China. It takes quicker for them to get what they order then doing so locally, pathetic! Emailing their support is useless no reply, because the lack of understanding basic english sentences.
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Replies (2)
Game's replyOfficial
19 Mar 2024, 15:54Hi Shaun, thank you for reaching out. I'm sorry your parcel isn't ready for collection and that your emails haven't been rep**** to. This is not the service we strive to provide, and your query has been escalated to our complaints team.
Game's reply19 Mar 2024, 15:54
Official
Hi Shaun, thank you for reaching out. I'm sorry your parcel isn't ready for collection and that your emails haven't been rep**** to. This is not the service we strive to provide, and your query has been escalated to our complaints team.
Game's replyOfficial
20 Mar 2024, 12:11Thank you for getting back to me, Shaun. I have escalated your query to our complaints team.
Game's reply20 Mar 2024, 12:11
Official
Thank you for getting back to me, Shaun. I have escalated your query to our complaints team.