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OB
Orion B

1 reviews | Active since Aug 2018

08 May 2020, 10:12

Terrible online ordering experience

I have placed two orders with Game online all essential items and order- *** placed on the 20th of April(saying 3-5 working days for deliver) order *** placed on the 28th of April saying 3-5 working days for shipping as well. I have also tried caling a number of times and i stay on hold for more than 20 minutes at a time. i have 3 learners waiting on the items in this order and there eduction is suffering. I have also sent and email more than 15 days ago and no response has been received. a follow up call was made last week telling me the items are out of stock and they will follow up, however the items are available to order online. i am really frustrated and dont even know what to do anymore this is absolutely rediculous and a really terrible experience. I buy so much from game and this time they have failed me as a customer.

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Replies (2)
OB
Orion B's update09 May 2020, 15:47
Reviewer Update
Now jm just absolutely angered and disgusted...after my first review I received a phone confirming the dispatch of an order placed on the 20th of April, this order was delivered this morning and majority of the essential items in this order is missing....what a horrible customer experience, I cant even express my frustration enough as I was expecting both my orders placed in April....I had extremely hight Hope's for Game as I am a regular customer,however this has set me back so much that I feel like I will never purchase an item from them again in my life....my money has been taken and I am waiting more than a month for items that is needed for daily living and the education of my children....
OB
Orion B's update13 May 2020, 14:38
Reviewer Update
Can Adie from Game please call me urgently... im still waiting on the majority of the order placed in the 20th of April and still waiting on the order placed on the 28th of April.. the printer i ordered was also dispatched to me without a USB cable this making it impossible to print as this is not a network printer... Its like im having endless issues with game... *** man im seriously really not impressed