Terrible Online Experience with Game

I waited since June for the Samsung A 30 phone that was on special. There was one item left and I was happy to order it online. Now, after numerous back and fourths, they finally tell me, on the 13 August, that there IS NO MORE STOCK OF THE PHONE AND IT WAS AN ERROR MESSAGE. I called them so often, and they kept telling me it was going to be sorted out because it was the courier company's fault. Last month I even got an email saying the product was delivered...that did not happen. I do not know what kind of service this is, and I understand the struggles of lockdown... but this is completely insane. Not only did they not offer to give me another A 30 for the same special price, but they have now decided to give up and pay me a refund... 3 months without a working phone, and I get a refund.

I AM NEVER, EVER, USING GAME AGAIN.