TERRIBLE ON-LINE SERVICE - GAME STORES CAPE TOWN

I am absolutely shocked at the service with regards to my 2 on-line orders that were placed, I have phoned 6 times, Spoken to Alex 23/4, Yolanda 24/4, and Rene 30/4 and I have emailed the issue to the websupport address, I have also spoken to Lafeeqa on the website (live chat) and still I have not received both my orders. The orders were ALL Essential Items and I was told delivery 3 - 5 days. My first order was placed on the 16th April20 Order no *** and my second order was placed on the 17th April20 Order no *** (this order was for my sister), both these ORDERS HAVE NOT BEEN RECEIVED AND I HAVE NOT EVEN RECEIVED A PHONE CALL FROM AN AGENT FROM GAME. In the mean time a delivery from GAME came to my house WHICH is NOT my order, it belongs to a Dirkie Katrina Muller her order number ***, the driver from Dawn Wing drove away so quickly I didnt have time to check the contents of the box. I then phoned Dirkie out of curtesy and advised her I have her order in ERROR. I have supported Game for a long time with on-line orders and I have never had an issue like this before, I understand that with the COVID 19 lockdown there have been restrictions in place for deliveries but this is ridiculous. I would appreciate if somebody (not a call centre agent) can phone me in this regard, if not I will CANCEL BOTH ORDERS and demand a credit to my account. Unhappy Mrs Pauline coetzee