TERRIBLE MONEY LOSS

WE BOUGHT A SMART TV ON THE 13/08/2021, FOR R7999 AND WHEN I WANTED TO USE IT WAS CRACKED AT THE CORNER OF THE SCREEN AND UNUSABLE. WE ENGAGED GAME IMMEDIATELY, WHICH WAS ABOUT A WEEK AND THEY TOLD US THAT THEY CANNOT HELP US BECAUSE THEY TESTED IT AT THE STORE AND IT WAS FINE SO THEY CANNOT TAKE IT BACK. THEY REFERED US TO HICENCE, WHO SENT AN AGENT. SHE HAD A LOOK AT IT AND PROMISED TO GET BACK TO US UNTIL TO DATE. THE SMART TV IS STILL IN ITS BOX NEVER USED BUT WE LOST ALMOST R8000.