Terrible lying ''service''

I ordered a product online and the entire registering and payment process went smoothly. However with regards to the delivery it failed. I then contacted the driver who said he was at my address and waited 10 minutes then left. He claims he called my cell which was a lie. I asked if he hooted he said yes which was also a lie. He managed to describe places in my area and has a picture of my address which is a grey house which is also a lie because I have a blue house. I tried contacting Game customer service and was told they would call me in 15 minutes which they didn't. I then went onto the online chat service where another idiot was saying they checking for more than 30 minutes. So I called customer service again and again I was told they will contact the store and call me back which again never happened. I would not recommend anyone using their online service for purchases. I wish I could give them a zero rating.