Terrible Game Stores online order

We place an order online on the 15th June for a PS4 to the value of R8k for our son's birthday. Game processed the transaction and took the money of our credit card. We did not hear anything and on the day 7 we called only to find out they had no stock. They did not refund the money nor deliver the goods and said they had up to 10days for delivery. Day 10 has come and gone. It is now day 15 and despite numerous calls to their online support no one at Game can give us a straight answer, they claim the order is on it's way but cannot confirm any delivery information. They say it could take another 7days to deliver and we cant cancel order. The refund if we cancel would take another 10days to process. The only excuse is COVID pandemic! There no words and I had to select a star to post this but they get zero stars and we will never again deal with Game Stores