Terrible experience with Game's customer support.

Certainly! Here’s an improved version of your message:

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I have been having a terrible experience with Game's customer support.

Firstly, I ordered a laptop online, with delivery scheduled for the 29th of January. However, it arrived on the 30th of January with no prior notification of the delay. Upon receiving the package, I noticed that the outer box was damaged, exposing the laptop's box inside.

I immediately attempted to return the laptop in-store at Canal Walk Game on the 30th, but I was informed that they could not scan it and that I would need to log the return online, which I did. Additionally, I called customer support to log the return as well. They requested the following information from me: - 4-5 images of the packaging as well as the laptop - Serial number - Model number - Proof of purchase

I promptly provided all the requested information. However, I only received an email confirmation three days after my call. I had to call again to get the email and send the required information. Subsequently, I called every alternate day for an update, but received none. I was told that they were trying to get hold of the courier to take responsibility for the damaged package.

On the 8th of February, I received a call requesting additional photos of the laptop box, which I provided. Then, I received another email requesting a different format for the images, which I submitted on the 11th of February. Despite my continuous efforts, no one has contacted me back as promised.

I urgently need a laptop and do not trust the one I received due to the poor condition of the packaging. I am already concerned about how long the refund process will take, as I needed the laptop last week.