JB
Jacques B
1 reviews | Active since Nov 2023
24 Nov 2023, 13:05
Terrible Experience Game.
I manged to get the Black Friday deal code for the playstation 5.
I got all the way to check out to do payment on The System. my code was valid. System frooze then suddenly off line . When the system was online again. To find out my shopping cart was cleared. I have screenshots to back my terrible experience.
This is now the second time from game last time the R1 deal..
My rating for Game I wish I could give a negative star.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
27 Nov 2023, 15:58Hi Jacques,
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
Best regards,
Game's reply27 Nov 2023, 15:58
Official
Hi Jacques,
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
We’re sorry for any inconvenience you may have experienced during our recent Black Friday sale for the PS5 units at Game. First and foremost, we appreciate your enthusiasm and the overwhelming response to our Black Friday event. Due to the incredible demand, our website experienced an unprecedented level of traffic, resulting in a brief disruption. We understand that this may have affected your shopping experience, and we are actively working to address and prevent such issues in the future. We regret to inform you that the first ten PS5 units, offered at a special Black Friday discount, were quickly claimed and paid for by early customers. We understand the disappointment this may have caused, especially if you were unable to secure one of these highly sought-after units. According to the customer journey, all customers received the discount code and received confirmation of submitting the correct discount code. However, only the first ten customers were able to pay and complete the transaction. Once again, we apologise for any inconvenience you may have faced. We look forward to the opportunity to serve you better in the future.
Kind Regards,
Mymoenie
Best regards,
JB
Jacques B's updateReviewer Update
03 Dec 2023, 13:00Good afternoon.
Thank you for taking time to Reply.This is the second time I had a bad experience with Game stores.
I presume you understand my frustration.
My annoyance is I was taken to the make payment screen then system just hanged and no response and my cart cleared.
Very disappointed with Game .
Regards
Jacques
Thank you for taking time to Reply.This is the second time I had a bad experience with Game stores.
I presume you understand my frustration.
My annoyance is I was taken to the make payment screen then system just hanged and no response and my cart cleared.
Very disappointed with Game .
Regards
Jacques
JB
Jacques B's update03 Dec 2023, 13:00
Reviewer Update
Good afternoon.
Thank you for taking time to Reply.This is the second time I had a bad experience with Game stores.
I presume you understand my frustration.
My annoyance is I was taken to the make payment screen then system just hanged and no response and my cart cleared.
Very disappointed with Game .
Regards
Jacques
Thank you for taking time to Reply.This is the second time I had a bad experience with Game stores.
I presume you understand my frustration.
My annoyance is I was taken to the make payment screen then system just hanged and no response and my cart cleared.
Very disappointed with Game .
Regards
Jacques