Terrible experience from Game store

I made a TV purchase at Game store Jabulani mall in March 2026. The TV stopped working in less than a month and i have contacted both Samsung and Game regarding the matter. There has been a back & forth for the entire month of May and so much incompetence from Game store for a mere Proof of Purchase(POP) which could be easily accessible on their side. Maureen/Rebecca from the Jabulani branch has been assisting me and there was no level of professionalism and urgency regarding this issue. I cannot stress the disappointment and heartache caused by Samsung more especially Game store.