TERRIBLE EXPERIENCE. BROKEN APPLIANCES SOLD [I want a new top loader with my money that it kept wasting me water]

Item: Game
Rating: 1
Author: kgmokgoro K

Complained was Date: Wed, 20 Dec 2023, 06:03 To: *** Subject: Broken AIR DRY Option

Good day I am a customer who had purchased a " Hisense 14Kg Top loader " I tried using the "Air Dry" option then the machine had steel cracking sound. The machine was turned off in fear. I tried the machine and realized that it nolonger "spins dry" my laundry. Please advise in regards to returns and repairs please.

Aug 29, 2024, 06:29 GMT+2

Im a complaining customer who mistakenly purchased a product from Game @ Carnival Mall that never worked And it was taken from the display floor.

The Heisense 14kg Toploader Washer with The AIR Dry option keeps waisting my water bill.The washer never rinse nor spin but keeps draining my water bill !!!!!!!

Initial email sent on Wed, 20 Dec 2023, 06:03

Till to date I was never assisted.

Helpful (0)

Replies (1)

Game's replyOfficial

03 Sept 2024, 15:33

Hi Kagiso, thank for getting in touch. I'm so sorry to hear your washing machine is now faulty and how this might have affected your bills. I do see that your details is with our Massmart team, however, we do need you to provide a suitable day for the technician to visit, so your item may be booked in for an assessment. Once you have responded, our team will provide the way forward.

Game's reply03 Sept 2024, 15:33

Official