LF
Leoni F
1 reviews | Active since Oct 2023
16 Sept 2024, 09:23
Terrible Electricity
Im so upset, I bought my months worth of electricity last weekend. Money has gone off my account and it reflects on my statement but I did not receive my token. I called them on Monday only thinking the might be a network issue - thus why I did not get my token. Phoned in to be given a REF number and told to wait 48 hrs. (still no electricity) Then Phone in on Wednesday to follow up just to be told, the escalation was faulty and they had to log another escalation and now I have to wait another 48 hrs. Its not been a week with no electricity and still no token USELESS!!!
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Replies (3)0
Replies (3)
Game's replyOfficial
17 Sept 2024, 17:31Hi Leoni, thanks for getting in touch. I'm so sorry to hear your new token has not been issued and for the inconvenience this has caused. However, you will need to contact our account administrators on *** / *** as they have sole access to the required information. Alternatively, you may contact them on *** or on *** for further assistance.
Best regards,
Game's reply17 Sept 2024, 17:31
Official
Hi Leoni, thanks for getting in touch. I'm so sorry to hear your new token has not been issued and for the inconvenience this has caused. However, you will need to contact our account administrators on *** / *** as they have sole access to the required information. Alternatively, you may contact them on *** or on *** for further assistance.
Best regards,
LF
Leoni F's updateReviewer Update
18 Sept 2024, 10:53I have called RCS multiples times since the 7th of Sept, I have been put in a loop between RCS and BLue Label, the one says call the other and so on and so forth. No one cares no one helps it is absolutely insane, mt REf is GN*** IF anything is even going to come from this hello peter ad anyway. I just wanted to let ppl know not to trust the Electricity thing because they take your money and that's it .
LF
Leoni F's update18 Sept 2024, 10:53
Reviewer Update
I have called RCS multiples times since the 7th of Sept, I have been put in a loop between RCS and BLue Label, the one says call the other and so on and so forth. No one cares no one helps it is absolutely insane, mt REf is GN*** IF anything is even going to come from this hello peter ad anyway. I just wanted to let ppl know not to trust the Electricity thing because they take your money and that's it .
Game's replyOfficial
19 Sept 2024, 10:16I completely understand the frustration that comes with no feedback. However, Game does not have the capability to access your account for required information, as there will be a set of security questions in which only you could answer to. Alternatively, the RCS team has a complaints site, in which you may contact them via email on *** for further assistance.
Best regards,
Game's reply19 Sept 2024, 10:16
Official
I completely understand the frustration that comes with no feedback. However, Game does not have the capability to access your account for required information, as there will be a set of security questions in which only you could answer to. Alternatively, the RCS team has a complaints site, in which you may contact them via email on *** for further assistance.
Best regards,