NW
Natasha W

1 reviews | Active since May 2015

10 Jan 2017, 13:44

Terrible Customer Services

<p>I bought a DEFY gas stove at Game in Higveld Mall for R 4999 on the 20/11/2016, when I got the stove home and took it out of the box there was only one shelf inside the stove. No manual/booklet and no roast pan, so I went back to Game the following Saturday 26/11/2016 due to the fact that I was working. So I spoke to Trueman and they had just sold the last one on the floor so he couldn't check what all comes with the stove he told me that they were going to get stock in by the next weekend and he took down my details said he will phone me when they get the stock in so I didn't hear from him so I went into the store to see what is happening and he then told me that they keep on changing the delivery date for the stoves.</p> <p>I have not been able to use the oven due to the fact that there is only one shelf inside the oven and no roast pan. I am really not happy with the customer service that Game is supposed to supply to their customers.</p>

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Replies (1)
Game
Game's reply10 Jan 2017, 21:20
Official

We acknowledge receipt of your complaint with reference ***8 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,