TERRIBLE CUSTOMER SERVICE, YOUR STAFF HAS BAD ATTITUDE

purchased a sewing machine at Game Eastrand mall on the 30th April, worst service ever, first we waited over 20 minutes for the person working in that department to come and help us, then eventually went to look for a manager to complain, his name was Johan, kindly enough he came and assisted and tried to explain what to do, we went home, opened the box( firstly the things around the box makes it impossible to remove the machine from the box without tearing the box completely) then we go the manual and then the manual skips stages of how things must be done, so on the 1st May we went to Game carnival mall just to ask how do we do a certain step, only to be told they only sell the machines they don't know how it works(wow), so Friday the 4th we went back to Game Eastrand mall and Johan was off, we found another white lady at that desk(funny attitude she has, you see it in her body language before she says anything) anyway withput even hearing what my query is properly she calls for the assistant from that dept, I think his name was Phumlani( cant remember but I can check as I wrote it somewhere), he was even worse, so damn rude, he told me I must go for sewing lessons( hahah did I say I do not know how to??) clearly listening s****s is a problem in this store, I wont even go through the whole conversation, he was so rude and he eventually left me there standing and walked away(he gave me the no of the rep from this sewing machine company and told me to call them because he does not know how the machine is assembled he only sells it) you need to send your staff for customer service s****s, they are terrible. I will be returning this machine, I will not bother calling the rep, I will collect my R1350, I don't mind paying more somewhere else for better service from staff, I will collect my money and you can take your machine, your staff is very rude!!!!!!!!!!!!