Terrible customer service regarding items lost ordering online.
On the 7th of November I ordered items to the value of R2077. Ordered that was in stock to make sure I received the items before the 25th of November. The delivery date was set to 14th of November initially. The 14th came and went and on the 15th I contacted Game via Facebook messenger getting feedback that the date has moved to the 16th. The 16th came and went and I waited till the 18th Before phoning the courier company, I was duly informed that the items are possibly scanned in on one depot but never taken and that they will place a priority on the item to be couriered first thing.
The weekend passed and still no changes happened on the courier tracking. So on Monday the 21st I contacted the courier again, I was told that the parcel is in the hands of a 3rd party courier and thus there will be no tracking update on the parcel henceforth but they will phone and get back to me on where the parcel currently is.
The Monday afternoon after contacting them again I was told they will get hold of me the next day in the morning to give me a resolution as I am in urgent need of the items. I did not receive a phone call and contacted them the afternoon getting the resolve that they will arrange with Game that I receive my items on or before the 25th even if it means they have to re dispatch the same items and resolve their own internal issues.
On the 23rd I phoned Game as well as the courier company asking for any updates on these items, Game promised to get back to me on the matter same day but did not, the courier company however told me that the parcel was lost in transit and there is no choice but to replace the items or cash back.
After AGAIN not getting feedback from Game I contacted them today where a woman helped me acting surprised that no one contacted me with any updates regarding the matter, being told that they are trying to source out one of the items as there are no stock available as well as that the Game closest to me can not assist. I was promised to be phoned back today at 17:00 and it is now 18:08 when writing this and has caused me to come here.
I am appalled at the way Game is handling this situation. It is a matter of, I have paid for the items so it is not their problem if I receive the items late or not or how long it takes. There is not enough assistance regarding this matter and has caused a problem, even though I ordered the items 3 weeks ago and required it by tomorrow, the 25th.
It would have been much faster to order these items from overseas.
This will be the last time I do business with Game.