TERRIBLE CUSTOMER SERVICE FROM GAME!

I bought a Hisense fridge online from Game on the 27th of September 2022. When I switched it on it only worked for a few seconds. I reported it to Game and went through all the channels. I got ref numbers and a technician came to have a look at it. Hisense approved the replacement of the fridge approval no. ***0. They sent an email to Tanya Martin from Game stating that the fridge may be replaced. I have contacted Game customer care on a weekly basis by phone and emails. Every time I get promised someone will collect the faulty fridge and I will receive a new one. This has really carried on and on now for too long. I have kept my cool, I have been polite but now I am at the end of my rope. I don't know what else I can do to get them to just bring me a fridge that works. I hope Hello Peter will come to my rescue please. I would really like to have my new fridge before Christmas. I've been battling without a fridge for almost 3 months now! Game is such a disappointment!