Terrible Customer Service at Game Store

Greetings

I want to share my experience with GAME STORE South Gate Johannesburg. I write this message with a heavy heart and a big disappointment. O Sunday, 07 June 2026, I bought a Samsung Television and paid R10,250.00 cash, Game workers assisted by organising me a delivery Guy. Later in the day when we unwrapped my Brand New TV, we were shocked to discover the screen was cracked. The following day Monday 08 June 2026 I went to Game Store and addressed the matter and I was told that Samsung will contact me and will send a technician to come have a look. Ten days came and passed with no sight of Technician. I kept on doing a follow up on them but I was getting different stories most of the time. On Monday 06 July 2026 I made a decision to hire a Bakkie and took the Samsung TV back to Game Store Southgate. Till this day 07 September 2026, Samsung Technician never came to inspect the TV as I was promised, I have not received any refund from Game and the TV is at their Store in Southgate Johannesburg and there is no communication from the company. I need advise on this matter.