Terrible customer service and order not delivered after payment with no communication

To whom it may concern

If I could give 0 stars I would because that is what I got from game 0.

I placed an online order (order nr ***) on the 10th of January it showed as dispatched on the 11th of January since then I have been trying to get a tracking number. The only email I received was that it will take 5-7working days to arrive. Well we have surpassed that deadline. And still after numerous calls I cannot get a correct tracking number or an ETA for my order?

I received a tracking number and the lady said it should be dispatched from the N1city branch. But sometimes they mark it as dispatched and it's not really dispatched yet. Why?! The tracking number also does not track so I'm not even sure if the parcel was sent yet or not. I tried phoning the N1city branch for 5hrs nobody answers the phone it only rings or someone pick it up and hangs up immediately.

After two weeks of numerous emails, call etc. The one lady from the branch it was supposed to be dispatched from said: "Oh that order was cancelled we don't have stock." Really?! But nobody informed me or notified me, the branch closest to me have stock so I don't understand why the can't dispatched from there? Oh also the system was not updated it still shows dispatched so I cannot get a refund?! This feels alot like *****ing people's hard earned money!

I have bought many things online from different stores and I can honestly say I have never been so much in the dark about what is going on with my order! This has been my worst online shopping experience ever.

This is terrible customer service I will never again buy anything from game online and will advise anyone else from doing so as well!

I can't even go buy it somewhere else as I already paid you. And if this issue is any indication getting a refund will be a lengthy tiresome experience.