TERRIBLE CUSTOMER SERVICE AND NO VALUE FOR MONEY.

Hello. I purchased a Hisense mirror fridge from Game in Gateway Durban in November 2018 on cash. However we came back in the house in April to find the bottom mirror door shatted into pieces. I contacted Game to tell them about the fridge as it was not damaged by anyone in the house and they said they would conact Hisense to send a Technician to check on the fridge. When the Technician came in to check the fridge and they could not detect any physical impact on the fridge office and then I asked what could be the problem and he did not know either. Hence that is why I contacted the store because it should be a fault within the appliance. He said he would submit the pictures of the fridge to the head office and they would get back to me, Hisense did not get back to me as advised by their Technician. I then contacted Game head office and they have not either been of any help to my issue. I am very much disappointed on the service delivery from the the store and it head office. I feel that it is very unfair to keep the damaged fridge of which it was not damaged by anyone and the way the mirror door is there is no way that the whole door would be in pieces. I did contact the head office this week and they promised to get back to me of-which they have not either. I will not be liable for something that I did not do. Game be fair to me and and I have been too patient with them and with no feedback from them.