Terrible customer service and dysfunctional DEFY washing machine from GAME, Northam

<p>I received the worst service ever at Game Store, Northam Branch. I am utterly disappointed.</p> <p>I bought a DEFY top loader machine for my mom in Feb 2015. We only started using it around July as we were still busy with home (bathroom) renovations. In Feb 2016 the machine stopped working and we reported it at the Northam Branch where we purchased it. After reporting it again 2 weeks later, they sent a technician to come fix the machine and it only worked a few times. I went back to the store on a sa****ay in May to report it, the salesman promised he would call the Defy technicians on monday and get back to me. He did not! I went there again the following friday and expressed my unhappiness about the service and their product to the supervisor. He promised he would sort it out on monday. The technician only came on friday and told me that the machine does not have shocks, he must go back to their office and order them.</p> <p>I requested a refund because the machine is still in its first year but has broken down twice. The salesman and his supervisor were not helpful at all and were very rude to me (the customer).</p> <p>I am now sitting with a R4000 washing machine but still hand-washing.</p> <p>Please assist.</p>