Terrible customer service and bad quality appliance

I purchased a double door fridge cash on the 6th of October 2022. A week later, one door handle broke off and i reported the matter to their customer service. a few days later a technician arrives to come and repair the door handle where he informs me that they'd have to change the whole door and that the damage cannot be repaired and it seemed like it was a factory default. a week later another person by the name of Percy Mojoi contacts me and asks me to send pictures of the damaged handle, I comply and send the pictures and then he goes silent on me for weeks. I contact him every second week to request progress report, on all occasions that I called, he told me he has my number and that he would call me back but never did. I must have called him about 5 times since October 2021 until now. I then call the customer care centre where I was informed on the 5th Jan 2023 that my complained was never lodged and that there is nothing on the system that indicates all the activities that have been taking place since my first call to lodge a complaint. I am so disappointed at the level of their customer service. They do not take their customers seriously. I have been using a fridge with one door since October 2021 up to this day