Terrible customer service

On Wednesday afternoon I visited PinknPay Southernwood, I shopped and discovered that you could use your Game store card to make payment. I forgot my Game card pin and contacted them telephonically to reset my pin, the transaction was declined and Game advised I entered my pin incorrectly twice and referred my pin to the ***** department. I was then directed to the supervisor's desk at the money market, upon approaching them Charity advised they would have to contact Game head office. I asked if I could contact Game and Charity said yes, when asked to give some information to the game consultant she did and I answered the rest. When I went back to the service desk Charity was gone and I asked Zeanne if she could answer the Game consultant she referred me rudely to Nondumiso who was reluctant at first but took the fone. She had to listen to music playing at Game for +25 mins, I then took my phone from her and left the store even 10 mins later the call was still on hold and the Game consultant never gave any feedback. To this day I have not received a call from Game to advise if my account is now active and can be used. I am so disgusted that I received this kind of service after having to call Game Head Office 5 times on that day and could not conclude my sale.