Terrible customer service

<p>My mother purchased her Samsung mobile phone on Sunday the 8th July at Game , Gateway branch. All of a sudden on Monday and Tuesday her phone would just go off , even though her batery was not low. I advised her to take it back to Game and she did so on the 13th July. Upon arriving at Game, she was advised that if her phone was having problems then she should take it to the Vodacom customer care (I did not understand that). After waiting for 45 minutes to an hour at Vodacom they told her to go back to Game because the problem was not with the network but the actual phone. My sister then told the cashiers at Game what the problem was and they all insisted that my mother leaves her phone and they would "get it fixed' for her. Now, why would you get it fixed if you had denied responsibility in the first place? They said that maybe she had dropped it. Mind you, this phone was 3 days old at that moment. If you ask me, Game is passing the buck on this . The manager (An indian guy) on duty was of no help as well. How can she be asked to get her phone fixed , and in the process not have a phone for the next 10 or some days? Should she not be given a new phone or her money back? She was being sent from pillar to post. I was in total shock and disgust at this kind of treatment and service.</p>