Terrible customer service

I ordered a fridge through the Game online store on 26 April. The fridge arrived on 30 April but was damaged. After numerous phone calls and hardly any feedback from Game customer service, the damaged fridge was eventually collected on 10 May. Nobody from customer service could explain why the process was taking so long or why they could not bring a replacement fridge at the same time as collecting the damaged fridge. I still have not received the replacement fridge, and it has now been 3 weeks since I placed the order. I do not receive feedback from customer service when they say they will give me feedback - I have waited two days in between calls, and I end up having to call Game myself, only to be told that they will give me feedback the following day, which then does not happen (and repeat). Furthermore, I have personally had to arrange delivery and collection times with the courier company, despite Game being the party responsible for this. I am frankly very disappointed and frustrated with Game staff and their lack of customer service. If the problem is with the fridge supplier, then tell me that, but at the very least please be transparent and try make some kind of plan to sort out this issue, because I've had enough!