Terrible customer service.

Order ***,I am given the run around again for my refund after I came to this platform because nobody wanted to collect a damaged fridge from my house after countless requests. Here I am again,I was told on the 8th upon collecting the fridge that head office had processed my refund and it would take 3 to 5 days to clear. Mind you I only wanted this refund after a consultant from the store told me they do not have the exact fridge I bought in stock and ordering it from their warehouse will take a while and after the treatment I had just received I did not want to wait a while. Today is the 15th of January I am here to beg for my money like I begged for the fridge to be collected. If head office processed my refund on the 8th of January,why did I receive an email yesterday requesting my banking details so I can get my refund? Game what in the name of God kind of service is this? Once again I am not interested in your many apologies and promises that someone will call me,I just want my money back.