Terrible customer experience

Three weeks ago I bought a Xbox one s on promoting as a gift for my twins. The promotion included two controllers which obviously is ideal for them. Unfortunately Game in Paarl had no stock of the extra controllers but assured me that I would have it within a week. I than went back after a week and it seemed like they had forgotten about me. I was than promised again that would have it soon and after another week I am still waiting and have heard nothing from them. It really is shocking paying for something and not receiving the full product. I don’t know what is going on at Game but don’t think I will be buying anything else there any time soon.