Terrible attitude and service

I bought a Philips Food Processor on Game Online on 16 March 2025, Order ***. The grater on the machine is too small to grate potatoes so I requested a return on 9 April. Return reference ***. They were supposed to pick it up but that never happened. I put a lot of effort into emailing Game and using the WhatsApp line and was eventually told that I will have to take it into a store. My wife took it to Game Eastgate today. The staff was extremely rude and dismissive and basically booked it in but told my wife that there's nothing wrong with the machine. This is a competitive space and it is shocking that such bad service is still tolerated.