Terrible and Disgusting Service - Game

I wish to inform everyone out there of the poor service I have encountered from Game Store in Pavilion. I bought a washing machine August 2017 and late December 2017, it had a technical issue. So January 09, 2018, I asked what the procedure was to get the machine fixed and I was told that technicians would be coming in to inspect and possibly fix. Machine was picked up but no documentation or details to do follow-up were left with us. Two weeks went by and I had to contact them again for feedback, still nothing. Beginning of February finally a department manager, Silvester Ramsamy, ********** called me and I was told that parts were ordered and received and so my machine would be back within a week. Again after two weeks I had to call to get feedback and only to find out that there were more parts missing, no one informed me of such and on that very same call,I was told that Whirpool was now handling my issue. No one bothered to inform me of that as well. Today marks over 2 months and I don't have a washing machine. I am receiving terrible and unacceptable service. What gets to me is that no one bothers to call and inform me about the progress, I have laundry piling up, I wasn't even given a loan machine for the time being. And when I ask for the way forward, I am simply told "WE DON'T KNOW."