KK
Kgosatsana K
1 reviews | Active since Aug 2018
07 Apr 2025, 13:23
Terrible after sales service
I bought a releigh bike for boy online at Game stores it was delivered on the 28 March and literally the next day I logged a complaint for them to collect it. It was already falling apart. The pedal came off and the brakes fell into pieces. Until today I'm still waiting for them to collect it. I just want my money back, not even a refund. Makes sense why they're going under. There's no after sales customer service there. Avoid them if you can PLEASE!
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Game's replyOfficial
07 Apr 2025, 15:29Hi Kgosatsana, thanks for getting in touch. I sincerely apologize for the inconvenience you have experienced regarding the faulty bicycle received. I understand that you have been waiting for a resolution for quite some time now, which is not the kind of customer service experience we aim to provide. Please rest assured that we are actively working with the store to approve the collection at the earliest. Our team is continuously following up on this matter to speed up the process. I appreciate your patience and understanding during this time. As soon as we have received an update, our team will immediately contact you. Again, our sincerest apologies for the delay and thank you for bringing this to our attention. We value your feedback and will work to improve our processes to ensure such incidents do not occur in the future.
Game's reply07 Apr 2025, 15:29
Official
Hi Kgosatsana, thanks for getting in touch. I sincerely apologize for the inconvenience you have experienced regarding the faulty bicycle received. I understand that you have been waiting for a resolution for quite some time now, which is not the kind of customer service experience we aim to provide. Please rest assured that we are actively working with the store to approve the collection at the earliest. Our team is continuously following up on this matter to speed up the process. I appreciate your patience and understanding during this time. As soon as we have received an update, our team will immediately contact you. Again, our sincerest apologies for the delay and thank you for bringing this to our attention. We value your feedback and will work to improve our processes to ensure such incidents do not occur in the future.