1 reviews | Active since Jun 2014
Telefunkin 55" TV NO STOCK
<p>On 28 September 2016, Game had a promotion on a 55" Telefunkin TV on special for R4999 from 28 September 2016 - 11 October 2016. So after work on 28 September 2016 we drove 45km to our closest Game to (Middelburg Mpumalanga) when we came there they stated that they do not have any stock and that the head office also does not have any stock yet. At least they helped us to "reserve" one of the TV's as advertised by paying for it upfront. The next day my husband received a call from then stating that we have to return to the Game store because the cashier made a mistake and the "reserved" TV does not show on the system, my husband refuse to drive 45km just for the incompantancy of their staff. They then stated that before we collect the TV we must first go to the cashier. How can they advertise something that THEY DO NOT HAVE STOCK OF?? Then how can they EXPECT of me to drive 45km to rectify something because of THEIR mistakes. They said that the TV should arive today and I just called and they stated that they are still waiting for head office because they have no stock yet. Hopefully I will get my TV before the end of the week that is now IF the will get STOCK of something that the promotion ends 11 October 2016.</p>
Good day,
We acknowledge receipt of your complaint with reference ***0 and would like to apologise for any inconvenience caused.
This matter was referred to senior management for further investigation.
Regards
Herman van der Berg
Customer Service
***73
Good day,
We acknowledge receipt of your complaint with reference ***0 and would like to apologise for any inconvenience caused.
This matter was referred to senior management for further investigation.
Regards
Herman van der Berg
Customer Service
***73
Thank you Werner for you quick response and feedback it is much appreciated.
Thank you Werner for you quick response and feedback it is much appreciated.
Ok so on 11 October 2016, we went to collect the tv. Collins Gave excellent service and went to collect the tv for us, he was so friendly and helpfull and indicated that we must just go to the front to finalilize everything. So we went to the reception area just to find out that Werner did not correct the information on the system as he promised telephonically. So we had to wait and wait for them to correct all the info that was SUPPOSED to be corrected and not only that, when I mentioned and showed and email to the white blonde lady working at the reception area that Werner said that he will give me a voucher she made me feel like a *****. She said that she does not know anything about that and no one knows anything about the voucher and Werner is not in. So I asked het to phone Werner on his cellphone first she arrogantly said that they have proplems with their lines and then she finally called him. Eventually everything was sorted out I just find it ridiculous that one manager does not know what the others are saying or promising customers and that the staff make me as a CUSTOMER feel like a *****. If this is the behaviour of employees(excluding Collins) at Game middelburg I feel pity for the company. Maybe you must employee more individuals like Collins!!
Ok so on 11 October 2016, we went to collect the tv. Collins Gave excellent service and went to collect the tv for us, he was so friendly and helpfull and indicated that we must just go to the front to finalilize everything. So we went to the reception area just to find out that Werner did not correct the information on the system as he promised telephonically. So we had to wait and wait for them to correct all the info that was SUPPOSED to be corrected and not only that, when I mentioned and showed and email to the white blonde lady working at the reception area that Werner said that he will give me a voucher she made me feel like a *****. She said that she does not know anything about that and no one knows anything about the voucher and Werner is not in. So I asked het to phone Werner on his cellphone first she arrogantly said that they have proplems with their lines and then she finally called him. Eventually everything was sorted out I just find it ridiculous that one manager does not know what the others are saying or promising customers and that the staff make me as a CUSTOMER feel like a *****. If this is the behaviour of employees(excluding Collins) at Game middelburg I feel pity for the company. Maybe you must employee more individuals like Collins!!