Telefunken tv

Hello Peter. I have a problem with Game Mall of Africa. On the 31 December 2019 i purchased a 65 Inch Telefunken Televison to the Value of R6400 which was on special i was then told it has a one guarantee of 12 moths. In 2020 march the tv started giving problems and i called the store and i was told that due to covid 19 there was nothing they could do as technitians cannot visit houses. I phone in and i was told to come to the store in October but was told to come in Novermber, i went in and i was assited by Themba and Mashudu did papaer work and faxed to the warehouse and i was told to wait for the technitians, on the 10th of December 2020 i received a call from a techniacian who told me to take of the televion from the wall as they were coming on monday whic i did. Them and mashudu did a follow up. Technicians never came on Monday, i tried to cal Themba and Mashudu whom i was told they were not available. I then went back to the store and spoke the Sydny who is a manager there he took my numbers and all the details and told me he will send technicians, i went ther again i spoke to Sydney who said the Tecnicians company are closed for December but he will sort me out i will the fist one on the list, he never called me until i did. I called again and again even last week, i spoke to him This morning he said he does not remember me because he has lost of customers. He took my numbers and will call me before 13h00 today when i call i am told he is busy on the phone. i need help ion this regard.

The Hellopeter Team