HV
Hrusostomos V

1 reviews | Active since Mar 2009

05 Apr 2017, 21:38

Telefunken Fiasco

<p>Hi Game. I am not sure where I stand on this... I saw last week that you were found to be selling Telefunken TV's that were marketted and sold as FHD (1080p) when in fact they were just HDR (720p). I went home and checked mine ...and lo behold .. I am one of your "lucky" customers who finds themselves with not one... BUT TWO 32inch Telefunkens that were advertised in the papers and sold to me as FHD ..and both are in fact 720p screens ...</p> <p> </p> <p>So I called your call centre multiple times ...and the call does not get through... it rings and is just dropped. </p> <p>I called the branch (Menlyn) ... and it rings and just gets dropped ... </p> <p> </p> <p>What do I do now. My perspective is simple- you advertised the product as 1080p Telefunken sets.. I paid and bought them as such... so I want them replaced with Telefunken 1080p Television sets.... simple. </p> <p>Who will assist</p>

0
Replies (3)
Game
Game's reply06 Apr 2017, 09:18
Official

We acknowledge receipt of your complaint with reference ***3 and apologise for any inconvenience caused.

Senior Management will contact you to discuss the way forward.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

HV
Hrusostomos V's update09 Apr 2017, 17:25
Reviewer Update

I am still waiting for "Senior Management" to contact me

And your telephone number is useless

Game
Game's reply13 Apr 2017, 09:53
Official

We confirm that management is unable to get hold of you as your phone is off and you do not respond to messages.

Please contact Shaun Perumal at the store should you experience any further problems.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,