CN
Christina N

1 reviews | Active since Nov 2012

12 Aug 2015, 12:32

TELEFUNKEN 10 INCH TABLET X2

The item was advertised as Telefunken 2 tablet for 1. The very next day18 July 2015 I went to the store in Johannesburg (as that weekend I was in JHB), the representative told me that they have not received any stock. I asked how to go about doing this. He advised that I should go to Game Gateway as it is near where i live, and fill in an application form. Same was done. I enquired every second day as to what was going on and was told that they don't have stock and that somebody will call me as my application was granted by Vodacom. I then visited the store and was told that they don't have Telefunken but that they would give me a Sinotec. I agreed and she advised that someone would call me as the advert runs till the 07/08/2015. On 7 August 2015 I again contacted Game. Was told that the deal is no longer on. And yes I knew that as it was advertised until the 07/08/2015. I asked to speak to the manager and the call was put on hold and I never got to speak to the manager. I am very disappointed as my application was granted.

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Replies (1)
Game
Game's reply12 Aug 2015, 16:21
Official
Hello Christina0,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Gateway, for further investigation.

Regards

Herman van der Berg
Customer Serice Advisor
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