CK
Christian K
1 reviews | Active since Jul 2023
26 Mar 2025, 18:42
TCL TV
It is over 3 weeks trying to get TCL Technician to assess my TV since it has lines and stain mark on screen. My reference for my report and complaint is DH6L. . They insist that it is external damage even though I told them so many times that the TV HAS NO EXTERNAL DAMAGE. They don’t want to send their technicians to physically assess my device so that they can see that they are WRONG.
They don’t want to account for internal fault and replacement of device is even though the device is under warranty.
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Replies (3)0
Replies (3)
Game's replyOfficial
27 Mar 2025, 16:35Hi Christian, thanks for getting in touch. I am truly sorry to hear about the disappointment and inconvenience you have experienced regarding the item you purchased. I appreciate your patience and understand how frustrating this must be. As per the previous updates, our agent has arranged for a technician to visit and assess the faulty item. We assure you that this is being treated with utmost urgency as we aim to provide a resolution as soon as possible. We understand the importance of resolving this matter swiftly and appreciate your continued patience. If there is anything else you need assistance with in the meantime, please feel free to reach out.
Game's reply27 Mar 2025, 16:35
Official
Hi Christian, thanks for getting in touch. I am truly sorry to hear about the disappointment and inconvenience you have experienced regarding the item you purchased. I appreciate your patience and understand how frustrating this must be. As per the previous updates, our agent has arranged for a technician to visit and assess the faulty item. We assure you that this is being treated with utmost urgency as we aim to provide a resolution as soon as possible. We understand the importance of resolving this matter swiftly and appreciate your continued patience. If there is anything else you need assistance with in the meantime, please feel free to reach out.
CK
Christian K's updateReviewer Update
31 Mar 2025, 10:35 GAME
I have been patient and now is over a month without a TV.
Can you please expedite the response because even now I don’t know when they are coming . The agent has never made arrangements to inspect my device to date.
It cannot be acceptable that i should go so over a month expecting direct service.
I have been patient and now is over a month without a TV.
Can you please expedite the response because even now I don’t know when they are coming . The agent has never made arrangements to inspect my device to date.
It cannot be acceptable that i should go so over a month expecting direct service.
CK
Christian K's update31 Mar 2025, 10:35
Reviewer Update
GAME
I have been patient and now is over a month without a TV.
Can you please expedite the response because even now I don’t know when they are coming . The agent has never made arrangements to inspect my device to date.
It cannot be acceptable that i should go so over a month expecting direct service.
I have been patient and now is over a month without a TV.
Can you please expedite the response because even now I don’t know when they are coming . The agent has never made arrangements to inspect my device to date.
It cannot be acceptable that i should go so over a month expecting direct service.
Game's replyOfficial
02 Apr 2025, 08:28Hi Christian, thanks for getting back to us. I sincerely apologize for the inconvenience you have experienced with your recent purchase and the subsequent delay in resolving your issue. We understand your frustration and appreciate your patience. Please know that your concerns have been heard and are being thoroughly investigated by our Ombudsman team. We are making every effort to speed up this process and resolve the matter to your satisfaction. Rest assured, we will keep you updated with any developments and will reach out to you as soon as we have additional information. Our aim is to ensure that you are completely satisfied with our resolution. Thank you once again for your patience and understanding in this matter.
Game's reply02 Apr 2025, 08:28
Official
Hi Christian, thanks for getting back to us. I sincerely apologize for the inconvenience you have experienced with your recent purchase and the subsequent delay in resolving your issue. We understand your frustration and appreciate your patience. Please know that your concerns have been heard and are being thoroughly investigated by our Ombudsman team. We are making every effort to speed up this process and resolve the matter to your satisfaction. Rest assured, we will keep you updated with any developments and will reach out to you as soon as we have additional information. Our aim is to ensure that you are completely satisfied with our resolution. Thank you once again for your patience and understanding in this matter.