Talking Lies / Incompetence / Pathetic Service

I Purchased an ACER Laptop in September 2013. The Sales person back then advised that i should take the more expensive one due to the warranty. On the 08/05/2015 I took my laptop in to game gateway and was told to get the pc technician to check the laptop out, he didn't know what he was doing or checking. His name was Siyabonga (blue shirt), I knew more than he did regarding laptops. The lady at customer service and a guy by the name of Shane was helpful and sent the laptop through for assessment to get it checked. I accepted this feedback and went back to the store on the 15/05/2015 to find out that the laptop is still being assessed. Innocent then called me on the 15/05/2015 at 15:33 to advise that the laptop was out of warranty and if I want to accept the fee for assessment, i declined but asked for the advert and for the store manager to call me. To date the store manager didn't call me. Innocent calls me on the 19/05/2015 at 9.46 to advise that he has the advert and it has a 3 year warranty. He does not know when i will get my laptop back and the supplier cannot confirm this as well. The store manager still has not contacted me. Lack of Integrity and Dishonesty need i say more