Taking me for a fool

I bought a damaged fridge from game.I phoned the store....after numerous unanswered phone calls and messages I had to go in-store to sort out my problem.I spoke to Malcolm and he promised me a new fridge with delivery,he asked me if it can be sorted out after Christmas and I agreed.It is now the 27th I phoned the store twice,his departments phone was ingadged.I then left messages for him to return my call and to date he has not.I cannot sit at home and wonder when they will be delivering my new fridge.I am also sick and tired of spending airtime on phoning the store regularly. IF THEY CANNOT SORT ME OUT WITHIN THE NEXT 2 DAYS I WOULD LIKE A REFUND,I CAN GO AND BUY MYSELF A FRIDGE AT ANOTHER STORE...AND THEY CAN COME AND COLLECT THEIR BROKEN FRIDGE.