Taking Charge

Given a store supervisor impressed me with effective and strategic resolution. I had experienced a problem with my RCS card in the Cresta Game store. I had used the card a few hours earlier without any problems. RCS told me I would need to cancel my shopping and they would send a new replacement card to me at a cost of R70. <br> He immediately tried several other till points and still the card/ system appeared faulty. He got the RCS lady in store Ellen to replace the card at almost no cost to myself.<br> The transaction was concluded and I was on my merry way.<br> Given & Ellen have stepped up when neither the store manager nor RCS was willing too.