Taken my money but no order

I made an online order on your website this morning and processed a credit card payment to the value of R5 199 for an LG 16kg top loader washing machine (item no. ********** 2). I can see that the amount came off my credit card, but the order is not showing on my account on your online site. During the payment, the PAYU webpage gave an error but the payment did go through for R5 199 which included the cost of R4 999 and delivery costs of R200. I then logged a support call on your site with no response. I then called your online support number and was told to simply make another order and if need be they would refund me later if 2 amounts go off my account. Not happy with this response (as I do not have an additional R5200 lying around) I called your customer call centre who said that they could not assist with online purchases and I should go back to the original online call centre.

Effectively R5200 has come off my credit card via PayU for a Game purchase but no one can tell me that (1) you have received the payment and (2) that the LG 16kg has been ordered and is scheduled for delivery.

This is not acceptable service regardless of whether you are having a busy day or not, as I am in a position of making payment but no sign of the order or receipt of the money from Game, and the support mechanisms do not want to or are unable to assist.