Taken my money but no goods, no response, no assistance

I have tried every avenue that Game provides to try and resolve my issue, but it is becoming very clear that Game does not want to, or is not capable of assisting it's customers, but is more than willing to take our money. I have tried the customer care line, online support (ticket ********** 2 ), facebook and now the second time on Hellopeter, and I have had NO constructive response. The only response was from the previous HelloPeter review saying that they will respond and a request for me to prove that I have paid even though it was through Game's online portal anyway. It is now a week later and the facts are:

1. You have my money and proof of payment (R5 200) 2. I have no confirmed order, let alone a washing machine (item ********** 2 LG 16kg) 3. I am now in a position where I need the washing machine and I may need to go elsewhere to buy another washing machine, even though I cannot afford to pay more money as you took my payment already.

Why is this not going anywhere, it is unacceptable, shoddy and downright unprofessional, leaving the customer with no clue as to where we stand on this transaction. There does not seem to be any sense of urgency nor consideration for the customer, not even acceptable communication to explain what the actual issue is, the way forward to resolve it. It appears that your online portal has major issues as can be seen from other complaints, but there has been no acknowledgement, let alone attempts at resolution or even helpful communication about the issue. I can only hope that other potential customers can read these reviews on HelloPeter and can draw their own conclusions from the treatment that Game provides it's customers.