Taken as joke

2months ago I purchased JBL earphones for R150 at Game Mall of africa, after a month the earphones stopped working, I looked for the slip ND decided to return them to the store in the package box with the receipt. On 26 Sept I spoke to the consultant in customer service and she called her supervisor, ND her supervisor told her to book the earphones so thirty can check them, her colleague next to her found this amusing as these earphones were small and not worth it. She kept on telling her colleague that there was no use in booking them ND kept laughing. The service was very embarrassing. And if I knew that my money is worthless, I would have bought the earphones elsewhere as Even the brand itself has shown to not be worth it. Game must employ people that are assisting customers not making them a joke