1 reviews | Active since Jan 2021
Take ownership!! Faulty is faulty!
No Guarantee with Game Online! Not happy with Game and after-care! We're very recently bought a Hisense Top Loader 24kg, grey, using for 6 months, the screen cover, then split and looks like it has bubbles on the touch screen area. When calling customer care, they have asked me to email them pictures of damage/broken area, shortly afterwards, i got a call to say, its not under guarantee as the wash machine is NOT BROKEN, it does not have a electrical breakage, and Game then advised me to have it fixed self, and also contact Hisense. They politely told me, i must get a tech out and cover the charges, how???? The machine has a factory default which luckily the water is not seeping through yet, so you mean to tell me, Game cannot send a tech guy to my home, from Hisense and seal up the part that is now lose and not yet causing major damage to the wash machine, are they saying i must break the wash machine further and then Game will take action! I'm very disappointed in the after-care of 6 months of using what is a Game online purchase, i will not recommend anyone to purchase a high priced valued item from Game online. Game is basically saying we don't guarantee the outside casing of our goods, just the mechanical parts, that is not right, the wash machine came from you and was delivered by Game, so it is only right that Game collects this broken wash machine, fix the screen, its like a main board for future usage, and then bring it back to me!
What's even more frustrating is that I've had to chase them repeatedly for updates. Given the circumstances, I expect a new washing machine to be delivered as a replacement. It's not about fixing a faulty product; it's about honoring the warranty and providing decent customer service.
As this washing machine was a gift to my mom, I'm even more disappointed that Game isn't taking this issue seriously. I hope they take immediate action to rectify this situation and provide a suitable replacement. Anything less would be unacceptable.
What's even more frustrating is that I've had to chase them repeatedly for updates. Given the circumstances, I expect a new washing machine to be delivered as a replacement. It's not about fixing a faulty product; it's about honoring the warranty and providing decent customer service.
As this washing machine was a gift to my mom, I'm even more disappointed that Game isn't taking this issue seriously. I hope they take immediate action to rectify this situation and provide a suitable replacement. Anything less would be unacceptable.