1 reviews | Active since Mar 2016
Supply of Fridge
On 3 March 2016 I bought and paid for a Samsung 360l Fridge at Games. They did not have any in stock except the one on display on shop floor. I was advised that they had checked with Cape Town Depot and that there was stock there. I was then advisef that one will be delivered to me during this week. At 13:30 today after I phoned, theyvadvised me that it may only next week sometime before it gets delivered to me as they had not yet received it. I was then asked if anyone had not contacted me about this. I have not been contacted at all and after I had contacted them did a dispatch clerk advise advise me that they had no stock and it would be onlu next week sometime before I would receive it. This is totally unacceptable andthis type of info should be advised to the customer ASAP so that alternative arrangements for storage can be made. I have meat and veggies that can go rotten if I do not make any other arrangements.
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
We confirm that you have received your item and we thank you for your patience in this regard.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***7 and apologize for your inconvenience in this matter.
We confirm that you have received your item and we thank you for your patience in this regard.
We look forward being of assistance to you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
