******** subscription on Blue Label Connect

I am writing to formally lodge a complaint and dispute regarding the arrears status and Breach of Contract letter I received dated 10 September 2025 in respect of my Game account.

The arrears reflected on my account are not the result of any purchases or agreements made by me at Game Store. Instead, they are directly linked to an unauthorized subscription added by Blue Label Connect without my consent. I have already engaged with your team previously and explained that I do not owe Game Store any money, as I never agreed to nor requested the Blue Label Connect subscription.

Despite raising this issue, I was still issued with a Breach of Contract letter and reported to the credit bureau, which has now unfairly damaged my name and credit record. This is not only distressing but also unacceptable, as I am being held liable for charges that I never authorized.

In light of the above, I request the following urgent actions:

Immediate investigation into the unauthorized subscription charges linked to my account.

Removal of all arrears and reversal of charges arising from Blue Label Connect unauthorized activity.

Rectification of my credit record with all credit bureaus, removing any negative listings linked to this matter.

Written confirmation from RCS that my name will not be further prejudiced due to this dispute.

Should this matter not be resolved promptly, I will have no choice but to escalate it further to the Credit Ombud, National Credit Regulator (NCR), and the Consumer Protection bodies, as I am being unfairly treated for a matter beyond my control.

I trust that RCS will treat this matter with urgency and fairness. Please acknowledge receipt of this complaint and provide me with a timeline for resolution.