Sub standard Whirlpool bought at Game Highveld Mall

I bought a Whirlpool washing machine in October 2019 from Game Highveld Mall. The machine has been giving a sub standard service from when I bought it but I thought I didn't understand how to use it, I went to Game to seek clarity from the staff in November 2019 and tried it again. I still experienced issues with the machine, I went back to Game in January and a technician was sent to come and assess it. A technician came and fiddled with the machine and said it should be fine. Still, the machine was not washing properly; when I put powdered soap in the soap box, the soap does not go into the bin, instead it crystallizes, the bin doesn't spin and clothes come out of the machine dirty. I went back to Game for the third time about this washing machine. The same technician came back and didn't even run the machine, but since he was the same technician that came early in the year, he understood my concerns and said he would write a report so this faulty machine is replaced.

I got a call from Game this morning and got feedback that the technician wrote a report that the machine is in perfect working condition!! how? when he did not even plug and run the machine? infact, the first time he came to assess the machine, he also picked up the issue I had then. When I gave the technician a call to ask why he has written a report that is a lie, he says he will come back tomorrow to assess the machine??? What unprofessional service is this? Why come back and "assess" if he has written a report that the machine is fine. Why did he not assess the machine when he was here last week?? And how does he write a report that the machine is fine when he did not even switch it on?? This is madness!

I want this machine replaced! because I spent a lot of money buying a washing machine yet we have to hand wash clothes and linen. This is unacceptable! I first reported this machine when I had not had it for even 6 months, yet I am still dealing with this! I will NEVER buy a whirlpool product again, this is appalling!! Game stores, please intervene!