1 reviews | Active since Oct 2016
stupidity &unprofessional service
<p>Been to GAME at GATEWAY SHOPPING MALL today to pay my account only to realise that my card was damaged and it needed a replacement ,so i went to the credit desk ,the consultant was helpfull but when they phoned their credit department to confirm my details which took about +-20mins i learnt that my i d number was anotated wrong on their system so because of their negligence i had wait another 20min for their consultant to fax my details to their ***** supervisor and was told it would another 2to3 hours to be sorted . I left my details and contact numbers and i was told they will get back to me ,its been over 9 hours and counting and no1 has got back to me .....</p>
Good day,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to RCS Head Office, who administrates the Game Accounts Department, for further investigation and assistance.
RCS can also be contacted directly on ***or ***
Regards
Herman van der Berg
Customer Service
***73
Good day,
We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.
This matter was referred to RCS Head Office, who administrates the Game Accounts Department, for further investigation and assistance.
RCS can also be contacted directly on ***or ***
Regards
Herman van der Berg
Customer Service
***73
Still no feedback or even a call...
Still no feedback or even a call...