STUPID RETURNS POLICY

ABSOLUTELY PATHETIC POLICY

The issue that I have experienced was: i bought a HP printer on 14/05/19 at the Game Stellenbosch branch. i have taken in the printer twice for repairs. first time the black ink showed almost full but it didnt print and the black in the colour also didnt show, i can honestly say i did not print more than 20 pages. i took it in first time and indicated about the faulty cartridges which they gave back and when it came the printer did not work at all no copies, the wireless didnt even go on it was completely dead. so i sent it in the second time and when i went to fetch it today, they did not give the cartridges back, the note said that i have to purchase 2 new cartridges. i now have to replace cartridges of a printer that i never got any benefit of and the consultants refuse to exchange the product their excuse is policy says it must go in 3 times for repairs before we can exchange or refund. i cannot test the printer now because there is no ink cartridges inside and i refuse to buy new cartridges because the printer has been a problem since the beginning i hardly used it. when i received the printer today the second cable and the cartridges were missing.

This meant that:i am currently busy with a course and for me to spend money on something i have no benefit of is unacceptable. i now have to give out extra money to print my resources etc. game wants me to purchase new cartridges but the ones i got with the printer were faulty. and i have to give out money to travel everytime the time i have to go back.

all i wanted was an exchange but i highly doubt i want anything to do with game and their products if this is the case that i need to send an item in 3 times for repairs but it doesnt state anywhere on their receipt that it must go in 3 times for repairs.

Yours faithfully, Ingrid Van Wyk Store location Stellenbosch