Stuck with a brand new fridge that doesn't work!

It's been almost a month and I'm stuck with a brand new fridge that does not work. I've been patient and understanding but this is beyond what any customer should bear. Please, at least credit my purchase so that I can buy a fridge somewhere else. I have to go into a shop every day to buy fresh food because we don't have a fridge, which is not want I want to be doing in a COVID-19 pandemic. Probably my fault for thinking that if you bought a brand new appliance it would actually work from day 1.

The salesperson at Game has been really helpful but there's only so much he can do. They want me to deliver the 96kg appliance back to the store at my cost before I can get a refund, which is ridiculous.

How is this even happening that you can pay for something that doesn't work and it's your problem?!